ALL SALES FINAL. We only exhange goods if they are defective, damaged or do not fit properly. In circumstances where you consider a product defective or damaged please contact us at 403-885-8387 within 48 hours of receipt of order with details of the product's defect or damage.
If there is a discrepancy in size, an exchange may be issued for the same product, in a different size, (eg. collars, leashes, clothing etc) within 5 business days of receipt without any additional charges.
After 5 business days, all exchanges will incur a 30% restocking fee.
Seasonal items are not eligible for exchange.
ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!
ALL VETERINARY DIET PRODUCTS are 100% guaranteed by our partner food companies and CAN ONLY BE RETURNED FOR THE FOLLOWING REASONS:
PALATABILITY- Pet will not eat or does not like the taste of the food.
QUALITY- If there is a problem with quality of the product.
SAFETY- If a bag or can has a broken seal which has compromised the integrity of the food.
All inquiries regarding returns and/or exchanges can be directed to Blackfalds Vet Hospital at 403-885-8387